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RE: cultural competency survey of public child welfare staff

To: Child Maltreatment Researchers <CHILD-MALTREATMENT-RESEARCH-L@xxxxxxxxxxx>
Subject: RE: cultural competency survey of public child welfare staff
From: "Lisa fontes" <lfontes@xxxxxxx>
Date: Mon, 19 Dec 2005 07:13:14 -0500
Importance: Normal
In-Reply-To: <002601c601b6$805668a0$22431681@DCrampton>
Message-Tag: 8131
Reply-To: CHILD-MALTREATMENT-RESEARCH-L@xxxxxxxxxxx
Sender: owner-CHILD-MALTREATMENT-RESEARCH-L@xxxxxxxxxxx
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<p class=MsoNormal><font size=4 color=blue face=Arial><span style='font-size:
14.0pt;font-family:Arial;color:blue'>Several issues come up for me here, among
them a concern that this type of process is often conducted in a fast, cheap,
superficial way, and therefore the results are of limited usefulness.<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=4 color=blue face=Arial><span style='font-size:
14.0pt;font-family:Arial;color:blue'><o:p>&nbsp;</o:p></span></font></p>

<p class=MsoNormal style='margin-left:.25in'><font size=4 color=blue
face=Arial><span style='font-size:14.0pt;font-family:Arial;color:blue'>What are
you trying to measure? This will in part determine who you ask what. In your
message, David, you talk about doing a survey of staff to address cultural
competence and <span class=SpellE>disproportionalty</span>. But if you survey
the staff you can only measure either WHAT THEY KNOW AND DO from their
perspective and WHAT THEY THINK THEY SHOULD KNOW AND DO, again from their
perspective. This is an important but limited angle on the question. <span
class=SpellE>Disproportionality</span> itself may be better measure by
comparing reporting, screening, substantiating, and placement figures (etc)
with the census data in your <span class=SpellE>catchment</span> area. And
cultural competency might be better measure by doing a community survey on the
agency, and by questioning (former) clients and other stakeholders about the services
they have received. Unfortunately, often <span class=GramE>staff do</span> not
know what they don&#8217;t know. That is, they may think their biggest cultural
competency issue is that they need more interpreters, whereas clients think
their biggest issue is that they are racist and need more bilingual
professionals. That&#8217;s just one possible scenario. I am also reminded of
those agencies that simply fail to serve huge swaths of their communities (e.g.
migrant workers, certain immigrant populations) and <span class=GramE>are</span>
not aware of their cultural competency failures in this regard because these
people are not even on the agency &#8220;screen.&#8221;<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=4 color=blue face=Arial><span style='font-size:
14.0pt;font-family:Arial;color:blue'><o:p>&nbsp;</o:p></span></font></p>

<p class=MsoNormal><font size=4 color=blue face=Arial><span style='font-size:
14.0pt;font-family:Arial;color:blue'>That said<span class=GramE>,</span> I&#8217;d
like to recommend the following resources, in addition to the other excellent
ones that have been discussed on this list so far:<o:p></o:p></span></font></p>

<p class=MsoNormal style='margin-left:.5in;text-indent:-.25in;mso-list:l1 level1 lfo2;
tab-stops:list .5in'><![if !supportLists]><font size=4 color=blue face=Arial><span
style='font-size:14.0pt;font-family:Arial;mso-fareast-font-family:Arial;
color:blue'><span style='mso-list:Ignore'>1)<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp; </span></font></span></span></font><![endif]><font
size=4 color=blue face=Arial><span style='font-size:14.0pt;font-family:Arial;
color:blue'>The CLAS standards which can be accessed at: <a
href="http://www.omhrc.gov/clas/";>http://www.omhrc.gov/clas/</a><o:p></o:p></span></font></p>

<p class=MsoNormal><font size=4 color=blue face=Arial><span style='font-size:
14.0pt;font-family:Arial;color:blue'>This is on assessing cultural competence
in health care, and provides (in <span class=SpellE><span class=GramE>english</span></span>
and <span class=SpellE>spanish</span>) are very comprehensive way of examining
linguistic and cultural competency in health care. Of course, many of us do not
work in healthcare settings. I still think it&#8217;s useful.<o:p></o:p></span></font></p>

<p class=MsoNormal style='margin-left:.5in;text-indent:-.25in;mso-list:l1 level1 lfo2;
tab-stops:list .5in'><![if !supportLists]><font size=4 color=blue face=Arial><span
style='font-size:14.0pt;font-family:Arial;mso-fareast-font-family:Arial;
color:blue'><span style='mso-list:Ignore'>2)<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp; </span></font></span></span></font><![endif]><font
size=4 color=blue face=Arial><span style='font-size:14.0pt;font-family:Arial;
color:blue'>Multicultural organizational development: Implications for the
counseling profession by <span class=SpellE>Derald</span> Wing Sue, chapter 23
of <u>Handbook of Multicultural Counseling</u>, first edition (I do not see
this in the second edition) Edited by <span class=SpellE>Ponterotto</span>, <span
class=SpellE>Casas</span>, Suzuki &amp; Alexander, 1995.<o:p></o:p></span></font></p>

<p class=MsoNormal style='margin-left:.5in;text-indent:-.25in;mso-list:l1 level1 lfo2;
tab-stops:list .5in'><![if !supportLists]><font size=4 color=blue face=Arial><span
style='font-size:14.0pt;font-family:Arial;mso-fareast-font-family:Arial;
color:blue'><span style='mso-list:Ignore'>3)<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp; </span></font></span></span></font><![endif]><font
size=4 color=blue face=Arial><span style='font-size:14.0pt;font-family:Arial;
color:blue'>Improving the cultural competency of your child maltreatment agency
or organization, chapter <span class=GramE>9 <span
style='mso-spacerun:yes'>&nbsp;</span>In</span> <u>Child Abuse &amp; Culture:
Working with Diverse Families</u> , by me, Lisa Fontes, (2005), Guilford Press.
The book also contains chapters on Working with immigrants, Assessing diverse
families, Interviewing diverse children and families, Physical discipline and
abuse, Child sexual abuse, Interpreters, and Prevention and Parent education.
This entire book would be helpful for people who wish to improve the cultural
competency of their agency or work.<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=4 color=blue face=Arial><span style='font-size:
14.0pt;font-family:Arial;color:blue'><o:p>&nbsp;</o:p></span></font></p>

<p class=MsoNormal><font size=4 color=blue face=Arial><span style='font-size:
14.0pt;font-family:Arial;color:blue'>I am open to corresponding off-list with
people about this topic as well. lfontes@rcn.com<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=4 color=blue face=Arial><span style='font-size:
14.0pt;font-family:Arial;color:blue'>My best,<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=4 color=blue face=Arial><span style='font-size:
14.0pt;font-family:Arial;color:blue'>Lisa Fontes, Ph.D.<o:p></o:p></span></font></p>

<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'>-----Original Message-----<br>
<b><span style='font-weight:bold'>From:</span></b> owner-CHILD-MALTREATMENT-RESEARCH-L@cornell.edu
[mailto:owner-CHILD-MALTREATMENT-RESEARCH-L@cornell.edu] <b><span
style='font-weight:bold'>On Behalf Of </span></b>David Crampton<br>
<b><span style='font-weight:bold'>Sent:</span></b> </span></font><st1:date
Month="12" Day="15" Year="2005"><font size=2 face=Tahoma><span
 style='font-size:10.0pt;font-family:Tahoma'>Thursday, December 15, 2005</span></font></st1:date><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> </span></font><st1:time
Hour="15" Minute="31"><font size=2 face=Tahoma><span style='font-size:10.0pt;
 font-family:Tahoma'>3:31 PM</span></font></st1:time><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'><br>
<b><span style='font-weight:bold'>To:</span></b> Child Maltreatment Researchers<br>
<b><span style='font-weight:bold'>Subject:</span></b> cultural competency
survey of public child welfare staff</span></font></p>

<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><o:p>&nbsp;</o:p></span></font></p>

<p class=MsoNormal style='margin-left:.5in'><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'>My local county child
welfare department has asked me to help them conduct a staff survey concerning
culture and diversity.<span style='mso-spacerun:yes'>&nbsp; </span>The purpose
of the survey is to inform efforts to address cultural competence and disproportionality.<span
style='mso-spacerun:yes'>&nbsp; </span>I am familiar with the national study
conducted by Caliber and </span></font><st1:place><st1:PlaceName><font size=2
  color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
  color:navy'>Howard</span></font></st1:PlaceName><font size=2 color=navy
 face=Arial><span style='font-size:10.0pt;font-family:Arial;color:navy'> </span></font><st1:PlaceName><font
  size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
  color:navy'>University</span></font></st1:PlaceName></st1:place><font size=2
color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'> but this one is different because it is a local effort and they
want to use a paper survey with all staff.<span style='mso-spacerun:yes'>&nbsp;
</span>I would appreciate hearing from anyone with advice on measures and/or
methods on or off the list.<o:p></o:p></span></font></p>

<p class=MsoNormal style='margin-left:.5in'><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p>&nbsp;</o:p></span></font></p>

<p class=MsoNormal style='margin-left:.5in'><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'>Thanks, David<o:p></o:p></span></font></p>

<p class=MsoNormal style='margin-left:.5in'><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p>&nbsp;</o:p></span></font></p>

<p class=MsoNormal style='margin-left:.5in'><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p>&nbsp;</o:p></span></font></p>

<div>

<p class=MsoAutoSig style='margin-left:.5in'><font size=3 color=navy
face="Times New Roman"><span style='font-size:12.0pt;color:navy;mso-no-proof:
yes'>David Crampton, Ph.D.<o:p></o:p></span></font></p>

<p class=MsoAutoSig style='margin-left:.5in'><font size=3 color=navy
face="Times New Roman"><span style='font-size:12.0pt;color:navy;mso-no-proof:
yes'>Assistant Professor<o:p></o:p></span></font></p>

<p class=MsoAutoSig style='margin-left:.5in'><st1:place><st1:PlaceName><font
  size=3 color=navy face="Times New Roman"><span style='font-size:12.0pt;
  color:navy;mso-no-proof:yes'>Mandel</span></font></st1:PlaceName><font
 color=navy><span style='color:navy;mso-no-proof:yes'> </span></font><st1:PlaceType><font
  color=navy><span style='color:navy;mso-no-proof:yes'>School</span></font></st1:PlaceType></st1:place><font
color=navy><span style='color:navy;mso-no-proof:yes'> of Applied Social
Sciences<o:p></o:p></span></font></p>

<p class=MsoAutoSig style='margin-left:.5in'><st1:place><st1:PlaceName><font
  size=3 color=navy face="Times New Roman"><span style='font-size:12.0pt;
  color:navy;mso-no-proof:yes'>Case</span></font></st1:PlaceName><font
 color=navy><span style='color:navy;mso-no-proof:yes'> </span></font><st1:PlaceName><font
  color=navy><span style='color:navy;mso-no-proof:yes'>Western Reserve</span></font></st1:PlaceName><font
 color=navy><span style='color:navy;mso-no-proof:yes'> </span></font><st1:PlaceType><font
  color=navy><span style='color:navy;mso-no-proof:yes'>University</span></font></st1:PlaceType></st1:place><font
color=navy><span style='color:navy;mso-no-proof:yes'><o:p></o:p></span></font></p>

<p class=MsoAutoSig style='margin-left:.5in'><st1:Street><st1:address><font
  size=3 color=navy face="Times New Roman"><span style='font-size:12.0pt;
  color:navy;mso-no-proof:yes'>10900 Euclid Avenue</span></font></st1:address></st1:Street><font
color=navy><span style='color:navy;mso-no-proof:yes'><o:p></o:p></span></font></p>

<p class=MsoAutoSig style='margin-left:.5in'><st1:place><st1:City><font size=3
  color=navy face="Times New Roman"><span style='font-size:12.0pt;color:navy;
  mso-no-proof:yes'>Cleveland</span></font></st1:City><font color=navy><span
 style='color:navy;mso-no-proof:yes'>, </span></font><st1:State><font
  color=navy><span style='color:navy;mso-no-proof:yes'>OH</span></font></st1:State><font
 color=navy><span style='color:navy;mso-no-proof:yes'><span
 style='mso-spacerun:yes'>&nbsp; </span></span></font><st1:PostalCode><font
  color=navy><span style='color:navy;mso-no-proof:yes'>44106-7164</span></font></st1:PostalCode></st1:place><font
color=navy><span style='color:navy;mso-no-proof:yes'><o:p></o:p></span></font></p>

<p class=MsoAutoSig style='margin-left:.5in'><font size=3 color=navy
face="Times New Roman"><span style='font-size:12.0pt;color:navy;mso-no-proof:
yes'>216-368-6680<o:p></o:p></span></font></p>

</div>

<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt;mso-no-proof:yes'><o:p>&nbsp;</o:p></span></font></p>

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- cultural competency survey of public child welfare staff
  - From: David Crampton
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