Re: CHILD-MALTREATMENT-RESEARCH-L digest 65

[Michelle Johnson <mjohnson@xxxxxxxx>]

Hi Aron,

You might find these references helpful:

Harris, G. & Poertner, J. (1997). Measurement of client satisfaction: The
state-of-the art. (Available from the Children and Family Research Center,
University of Illinois at Urbana-Champaign).

Pecora, P., Bartlome, J.A., Magana, V.L., & Sperry, C.K. (1991). How consumers
view intensive family preservation services. In M.W. Fraser, P.J. Pecora, & D.A.
Haapala, (Eds.), Families in Crisis, (pp. 273-288). New York, NY: Aldine de
Gruyter.

Reid, P.N. & Gundlach, J.H. (1993). A scale for the measurement of consumer
satisfaction with social services. Journal of Social Service Research, 7(1), 37-54

Additional references can be found at
http://cfrcwww.social.uiuc.edu/pubs/Natl.Surv/susmain.htm under "Assessing Client
Satisfaction."

Some of our contracted agencies have developed client satisfaction measures for
the services they provide as part of the larger family maintenance or
reunification plan. The family's involvement with a range of services and systems
would seem to add another layer of complexity to measuring satisfaction.

Aloha,
Michelle

Michelle Johnson, MSW
Child Welfare Services Branch
Department of Human Services
Honolulu, Hawaii

Child Maltreatment Researchers wrote:

>                             CHILD-MALTREATMENT-RESEARCH-L Digest 65
>
> Topics covered in this issue include:
>
>   1) CPS parent satisfaction measures
>         by Aron Shlonsky <shlonsky@uclink4.berkeley.edu>
>
>   ------------------------------------------------------------------------
>
> Subject: CPS parent satisfaction measures
> Date: Thu, 18 Apr 2002 15:11:21 -0700
> From: Aron Shlonsky <shlonsky@uclink4.berkeley.edu>
> To: Child Maltreatment Researchers <CHILD-MALTREATMENT-RESEARCH-L@cornell.edu>
>
> Dear Group,
>
> A colleague of mine in a California county has asked me if I know of any
> satisfaction measures for parents receiving family maintenance and/or
> family reunification services.      I don't, but would like to see one if
> it exists.  The involuntary nature of these services raises some
> interesting issues in the design and implementation of such measures, which
> sounds like a worthwhile topic for this listserve.
>
> Aron Shlonsky, MSW, MPH
> Research Associate
> UC Berkeley
> School of Social Welfare
> Center for Social Services Research
> 16 Haviland Hall #7400
> Berkeley, CA  94720-7400
> (510) 642-8139
> (510) 642-1895 fax
> shlonsky@uclink4.berkeley.edu