RE: Satisfaction with child protection services

["Folaron, Gail M." <gfolaron@xxxxxxxxx>]

These three articles might get you started on Satisfaction with child
protection services.

Arnesen, A. From the front lines: Milwaukee's child welfare community speaks
out.  WI: Wisconsin Council on Children and Families, Inc.; 2000 ERIC.

	Curran, M. C. and Pecora, P. J. Incorporating the perspectives of
youth placed in family foster care: Selected research  findings and
methodological challanges. Curtis, P. A.; Dale, G., and Kendall, J. C., eds.
The Foster Care Crisis . Lincoln, NE: Nebraska Press; 1999; pp. 99-125.
	
Winefield, H. R. and Barlow, J. A. Client and worker satisfaction in a child
protection agency. Child Abuse & Neglect. 1995; 19(8):897-905.
Abstract: Client (n=24) and staff (n=21) satisfaction with the workings of a
multidisciplinary child protection agency in Australia was investigated
using interviews and standard questionnaires. Clients expressed a great deal
of satisfaction with the staff and services. Agency staff expressed relative
satisfaction with their jobs and showed little evidence of burnout.

Good luck. 
Gail

-----Original Message-----
From: Schreiner, Bari G. [mailto:SCBZ300@dshs.wa.gov]
Sent: Tuesday, March 06, 2001 9:57 AM
To: Child Maltreatment Researchers
Subject: Satisfaction with child protection services


Can anyone point me in the direction of research that has been completed, in
the last ten years, on the experiences and satisfaction levels of families
being investigated by child protection services.  I am interested
articles/reports that describe the questions that the families were asked,
the format of these questions, and the responses of the families (in
particular biological parents of children in foster care). 


Thank you for your assistance in advance,
Bari Schreiner
scbz300@dshs.wa.gov

Bari Schreiner
Research Analyst
Children's Administration Research
Phone (360) 902-8058
Fax: (360) 902-7903