RE: Non customer contact time within Child Welfare sector

["Barbara Meddin" <barbarme@xxxxxxxxxxxxx>]

thanks for that - have tried to link into the website and my serve tells me is it the wrong address - can you check and let me know?

thanks

Dr. B. Meddin
Family and Children's Services
Perth Australia
>>> devoss@dcfs.co.la.ca.us 01/10/01 12:29am >>>
The State of California did a Child Welfare Services Workload Study (SB
2030) in 1999.  The California Department of Social Services web site is:
www.dss.cahnet.gov and has the report on the web site.

Sandy De Vos, LA County DCFS
-----Original Message-----
From: Ann-Catrine Ainsworth [mailto:anncata@fcs.wa.gov.au] 
Sent: Monday, January 08, 2001 10:53 PM
To: Child Maltreatment Researchers
Subject: Non customer contact time within Child Welfare sector


The department of Family & Children's Services in Perth, Western Australia
is currently reviewing its work practices.  

We are looking for information regarding how social workers split their
working time between direct customer contact and non customer contact time
in other organisations. Our focus is on the non customer contact time and
what it entails. 

The sort of information we're looking for is:
1) How many hours per week does a social worker work on average;
2) How much of the working time is spent on non customer contact work. This
might still be work relating to a specific customer but it is not dealing
with the customer directly e.g. administrative tasks, case management etc;
3) What tasks are included in the non customer contact time;
4) If any organisation have established some sort of work practice 'bench
marks' for how much time should be spend on the different tasks included in
a social workers working week we would also be interested in that.

Thank you very much in advance for any assistance 

Ann-Catrine Ainsworth
Business Process Re-engineering Consultant