Re: Client evaluation of services

[Gary <gdumbril@xxxxxxxxxxxxx>]

Thanks to those who have been sending references and comments on client views.

I agree with Tino that "there might be a huge difference in survey results
depending on which members of the client family Contribute."  As a result
of such differences, my research will focus on the views of parents'
accused of child abuse and neglect.

Tino's comments that it seems "important to attempt an explanation for the
dearth of CPS client evaluation surveys" are interesting - I recently came
to the same conclusion.  In my proposed research I want to know how parents
accused of child abuse and neglect make sense of CPS interventions - how
CPS interventions appear and are experienced from their perspective.

I am beginning to think however, that I cannot just look at parents' views
without considering a broader context these views exist within and I wonder
if the "dearth of research" into client views may be is a part of the
context I need to consider.  Tino's hunches seem logical - CPS client views
of services might not get much attention because of 
anticipated negative responses.  Yet if this is the case, if client views
of services are seldom canvassed by researchers, policy makers or service
providers, can the client's experience of receiving CPS service really be
understood without also understanding this wider context - in other words,
is the dearth of research in this area a clue to context in which clients
expereince CPS service?

Any thoughts, speculations or comments are most welcome.

Regards

Gary C. Dumbrill

gdumbril@rogerswave.ca
gary.dumbrill@utoronto.ca
cwr.utoronto.ca