Re: Client evaluation of CPS services

[Jim Gaudin <jgaudin@xxxxxxxxxxxxxx>]

There was an interesting study of client perspectives on CPS services that may
be helpful:
Varepn,E. (1964). Communication: cleient, community and agency.SOCIAL WORK
9:51-57.

Gary wrote:

> At 04:37 PM 09/03/98 -0500, Terry Murphy wrote:
> >I currently am supervising a research student who is
> >examining clients perceptions of services received at a
> >specialist theraputic unit and comparing clients
> >experiences of this project to thier previous experiences
> >of the child protection system. Would anyone have any
> >particularly useful references or contacts on the subject
> >of client evaluation of child protection agencies.
> >T.Murphy@tees.ac.uk
> >
>
> This was posted some time ago and I must have somehow missed it at the time.
>
> I am a doctoral student and I plan to do my dissertation on client views of
> child welfare services.
>
> I have not heard of anyone doing the comparative type of study your student
> is suggesting - but I like the approach!
>
> As for straightforward studies of client views of child protection services
> (CPS), there is not a lot around, but some of the best work I have seen has
> come out of the UK (I notice that your e-mail address is from the UK).
> Fisher, Marsh & Phillips "In and Out of Care" is impressive as is Cleaver
> and Freeman's "Parental Perspectives in Cases of Suspected Child Abuse."
> This later study is published by the folks at Dartington who have done
> other work in this area (which I have not read yet).
>
> There is some older research that has looked at CPS client views, including
> some survey work into "client satisfaction" that the Child Welfare League
> of America did some time ago.  I have done a fairly comprehensive lit
> review and analysis of some of this earlier work and would be happy to send
> a copy to your/your student.  I am also constantly looking for more
> information in this area, so I would be keen to receive copies of any
> information your student has pulled together and keen to hear more about
> your students research.
>
> Regards.
> Gary C. Dumbrill
> gary.dumbrill@utoronto.ca



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